Problems with QTP 11 Installation

Notes and Limitations

This section includes the following:

  • Before You Install
  • Supplemental Information

Before You Install

This section includes information that is important for you to know before you install QuickTest.

  • You cannot install QuickTest when a McAfee Anti-Virus application is running.

Workaround: Disable the antivirus application during the QuickTest installation process.

  • QuickTest Professional supports the Sentinel RMS License Manager version 8.3.0 as its concurrent license server. Earlier versions of the concurrent license server are not supported.

  • QuickTest does not support Windows user names with non-English letters. If you log in to Windows using a user name (with administrative privileges) that contains non-English characters and then install QuickTest, the installation may complete successfully, but you may not be able to open QuickTest or it may not behave correctly.

  • The path in which installation files for QuickTest are located, and the path in which QuickTest is installed, can contain only English characters.

  • When upgrading to QuickTest 11.00 from a QuickTest 9.5 or 10.00 installation on which a Language Pack (localized version of QuickTest) was previously installed, you may get an error message when opening QuickTest after the upgrade.

Workaround: Repair the installation:

  • In the Control Panel, select Add/Remove Programs and select the HP QuickTest Professional entry.

  • Click the Change button.

  • In the installation wizard that opens, choose the Repair option and follow the on-screen instructions.

  • If you install QuickTest 11.00 while the QTPNET_00015 patch (a QuickTest 10.00 patch) is installed on your computer, QuickTest may behave unexpectedly.

Workaround:

  • Open the Add/Remove Programs dialog box from the Control Panel.

  • Display the installed patches by selecting the Show updates check box (or click the View Installed Updates button, depending on your operating system version.)

  • Locate HP QuickTest Professional in the list and check whether QTPNET_00015 for HP QuickTest Professional 10.00 QFE is listed as an installed update.

  • If it is installed, click Remove to uninstall this patch before you install QuickTest 11.00.

  • If you want to work with .NET 4.0, it is best to install it before you install QuickTest. If you install .NET 4.0 after you install QuickTest, you must manually register two .NET DLLs as follows:

In <QuickTest installation folder>\GlobalAssemblyCache\Net4, execute the following commands:

  • ..\..\bin\GACRegUtil4x86.exe -i Mercury.QTP.Agent.dll

  • ..\..\bin\GACRegUtil4x86.exe -i Mercury.QTP.WpfAgent.dll

  • In Windows XP and Windows 2003, if you install the Oracle Add-in, the Windows Remote Shell Service (rshsvc.exe) may fail and display an error message every time you restart the computer. This occurs only if the Remote Shell Service is configured to run automatically.

Supplemental Information

Use the information in this section as a supplement to the product documentation.

Additional troubleshooting information, guidelines, and feature-specific limitations are described in the relevant locations of the installation and product documentation. Make sure you are aware of those issues when working with the relevant features.

This section includes the following:

Installation

  • When you install a new QuickTest 11.00 installation and you specify a single concurrent license server in the License Wizard, QuickTest now automatically specifies the server in an LSFORCEHOST environment variable, to optimize performance. However if you perform an upgrade from QuickTest 10.00, and you already had an LSHOST variable defined, the upgrade installation does not change the setting to LSFORCEHOST.

Workaround: If desired, set the LSFORCEHOST variable manually, as described in the HP Functional Testing Concurrent License Server Installation Guide.

  • If you manually set an LSHOST environment variable to a particular server (or upgrade from a previous version of QuickTest where the LSHOST variable was set), QuickTest sometimes gets its license from another server, even when the specified server has the required licenses available.

Workaround: To ensure that a specific server will be used, specify an LSFORCEHOST environment variable instead.

Operating Systems

If you work with QuickTest on a Windows 7 operating system with User Account Control (UAC) turned on, and you open a test from a protected location (such as Program Files), it is opened in read-only mode and a message is displayed that you do not have permissions to open it in read-write mode.

General

  • When you save a test using the Save Test with Resources option, it also saves any tests containing called external actions. However, to preserve space, these called tests contain only the called actions, and not all of the actions from the original test. Therefore, you cannot open these called tests in QuickTest from the local copy.

Workaround: If you need to have full access to the called tests as well as the main test that you save using the Save Test with Resources option, then you must manually save all required tests locally and then manually edit all references to the relevant actions from the main test to the actions it calls.

Web Add-in

  • The If Handler option in the Web Event Recording Configuration dialog box works on Mozilla Firefox browsers only if the handler is assigned as an attribute (for example, <A onclick = “some code”/>) and not if it is assigned as a property (for example, aObj.onclick = function() {some code})

Silverlight Add-in

  • When Silverlight applications are opened in two tabs sequentially (without QuickTest performing any operations on the first one before the second opens), QTP will use a custom server to support controls only in the first application with which you interact. The same is true when two tabs are refreshed sequentially.

Workaround: Perform an operation (for example, use the Object Spy) with the first tab opened/refreshed before opening/refreshing the second one.

  • If a Web page contains a Silverlight application that is windowless and is scrolled out of view when the page opens the first time, QuickTest will not be able to make this application visible. (For example, in this scenario, QuickTest will not be able to perform an SlvWindow.MakeVisible step).

Quality Center and Business Process Testing

  • When comparing two baselines, if the only change in a resource is its association to a test or component, the Asset Comparison Tool does not indicate any change in the resource even though HP ALM or Quality Center may indicate that the resource is Modified.

  • If an HP ALM or Quality Center user manually changes the status of a test instance run, HP ALM/Quality Center creates something called fast run results to record the change of the test status. The fast run results are not valid QuickTest run results files. However, when you try to select results to open or delete in the Run Results Viewer or Run Results Deletion tool, the fast run results are available in the list.

  • After you run a component locally in QuickTest, you cannot use the Jump to Step in QuickTest option from the Run Results Viewer.

  • You cannot perform a remote execution of a business process test on a Windows 2008 R2 QuickTest computer.

Documentation

  • The QuickTest Help Index tab contains only reference items, such as objects, methods, properties, and functions. It does not contain any entries from the user guides.

To search for information from all the documents in the QuickTest Documentation Library, use the Search tab.

  • On some operating systems or after installing certain Windows service packs or updates, you may not be able to view the content of some Help files.

Workaround:

  • Right-click the CHM file in <QTP installation folder)\help, and click Properties.

  • In the dialog box that opens, click Unblock.

For details, see http://support.microsoft.com/kb/902225

Internationalization

  • If you are working with a QuickTest User Interface Pack, install it before running QuickTest for the first time, if possible.

If you install a QuickTest User Interface Pack after running QuickTest, the following items may remain in English after installing the User Interface Pack:

  • Menus and toolbars in the Object Repository window (in QuickTest or in the Object Repository Manager)

  • The Find dialog box in the Expert View

Workaround: Close QuickTest and delete the folder: %APPDATA%\HP\QuickTest Professional
(For example, C:\Documents and Settings\<username>\Application Data\HP\QuickTest Professional).

  • When working on an operating system using a Spanish locale, you may get an assertion error message at the beginning of the QuickTest installation.

Workaround: Modify the sLanguage registry key value as follows:

  • In the Start > Run dialog box, type: regedit.

  • Go to the registry path: HKEY_CURRENT_USER\Control Panel\International

  • Change the sLanguage value from ES to ESN

  • If the above steps do not solve the problem, restart your computer and try again.

Run the QuickTest installation again.

  • Selecting the View Sample Snapshot option in the QuickTest Asset Comparison Tool opens a window containing a sample image of the selected element in QuickTest. The image displays the English user interface.

  • The Add-in Extensibility SDKs are not localized.
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